Ōra — Home Organiser
Legal form: self-employed natural person
Company / VAT number : BE 0799.569.713
Business location: Beersel, Belgium
Publisher responsible: Sana Chikri
Service area: throughout Belgium
Contact : contact@homeorganiser.be — +32 471 82 75 06
Hostinger International Ltd
61 Lordou Vironos Street, 6023 Larnaca, Cyprus
hostinger.fr/contact
Under the Belgian Code of Economic Law, when a service contract is concluded at a distance (by telephone, message or online form) or away from business premises, the client has 14 calendar days from the conclusion of the contract to withdraw, without having to give a reason or bear costs other than those provided for by law.
If the client wishes Ōra to begin work before the 14-day period has expired, they will be asked to expressly confirm this request and acknowledge that the right of withdrawal is lost once the service has been fully performed.
An appointment may be cancelled or rescheduled free of charge up to 48 hours before the planned session.
If a session is cancelled less than 48 hours in advance, the deposit paid remains due to Ōra and will not be refunded, except in a duly justified case of force majeure.
Any information concerning a client’s home, personal belongings or circumstances, observed or communicated in connection with a service, is treated with complete discretion and will never be shared with a third party without the client’s explicit consent (for example, for portfolio or testimonial use, always anonymised if requested).
Ōra holds professional liability insurance covering services carried out in clients’ homes.
Data controller. Sana Chikri, operating as a self-employed natural person under the trading name Ōra — Home Organiser, company / VAT number BE 0799.569.713, Beersel, Belgium. For any question concerning your data, contact: contact@homeorganiser.be.
Data, purpose and legal basis. When you use the form, Ōra processes the information you provide (name, email address, optional telephone number, service of interest and message) to respond to your enquiry, arrange a conversation and, where relevant, prepare a service or quotation. This processing is necessary in order to take pre-contractual steps at your request. The data is neither sold nor used for marketing without an appropriate legal basis.
Recipients and transfers. The data is accessible to Ōra and transmitted to Formspree, the technical provider responsible for delivering the form and acting as a processor. Formspree may process data outside the European Economic Area and states that relevant transfers are governed by the European Commission’s standard contractual clauses.
Retention period. Enquiries and related exchanges are retained for no more than 12 months after the last exchange, unless a longer period is necessary to comply with a legal obligation or to establish, exercise or defend a legal claim.
Your rights. Subject to the conditions set out in the GDPR, you may request access to your data, its correction or deletion, restriction of processing, object where a right to object applies, and request data portability where applicable. You may exercise your rights by writing to contact@homeorganiser.be. You may also lodge a complaint with the Belgian Data Protection Authority: autoriteprotectiondonnees.be.
All content on this website (text, visuals and logo) is the property of Ōra unless otherwise stated and may not be reproduced without prior permission.
Ōra makes every effort to provide up-to-date information on this website but cannot guarantee the complete absence of errors or omissions.
In the event of a dispute, the client may contact the Consumer Mediation Service (FPS Economy), a qualified mediator in Belgium, free of charge: mediationconsommateur.be.
If no amicable resolution is reached, only the courts of the judicial district of Brussels have jurisdiction, and Belgian law applies.